Shipping policy

SHIPPING POLICY — HANGIFY

Last updated: March 2026

1. Overview

At HANGIFY, we strive to deliver your smart hangers as quickly and safely as possible. Please read this Shipping Policy carefully to understand our delivery process, timeframes, and conditions.

For any shipping-related questions, contact us at: contact.hangify@gmail.com

2. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed on weekends or public holidays

  • You will receive an order confirmation email immediately after purchase

  • Once your order has shipped, you will receive a shipping confirmation email with your tracking information

3. Shipping Timeframes

Destination Estimated Delivery Time
🇪🇺 Europe (Belgium, France, Netherlands, etc.) 10–15 business days
🌍 Rest of the World 12–20 business days

⚠️ These are estimated timeframes and may vary due to customs processing, peak seasons, or unforeseen carrier delays. HANGIFY is not responsible for delays caused by customs or third-party carriers.

4. Where We Ship From

HANGIFY products are shipped directly from our supplier network based in China. This allows us to offer competitive prices while maintaining product quality. All items are carefully inspected and packaged before dispatch.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address and order value

  • We may offer free shipping promotions from time to time — check our website for current offers

6. Order Tracking

Once your order has been shipped:

  1. You will receive a tracking number by email

  2. You can use this number to track your package via the carrier's website or a tracking platform such as 17track.net

  3. Please allow 24–48 hours for the tracking information to update after receiving your shipping confirmation

7. Customs, Duties & Taxes

  • HANGIFY ships internationally from China. Your order may be subject to import duties, taxes, or customs fees depending on your country

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost

  • HANGIFY has no control over customs procedures and cannot predict additional charges

  • For more information, please contact your local customs office

8. Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at checkout. HANGIFY is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at contact.hangify@gmail.com — we will do our best to correct it before the order is dispatched.

9. Lost or Stolen Packages

  • If your tracking shows "delivered" but you have not received your package, please first check with neighbors or your local post office

  • If the package is confirmed lost by the carrier, contact us at contact.hangify@gmail.com and we will investigate and provide a suitable solution

  • HANGIFY is not responsible for packages stolen after delivery confirmation

10. Damaged Packages

If your order arrives visibly damaged, please:

  1. Take photos or videos of the damaged packaging and item immediately

  2. Contact us at contact.hangify@gmail.com within 14 days of delivery

  3. We will process your claim in accordance with our Refund & Return Policy

11. Delays & Force Majeure

HANGIFY is not liable for shipping delays caused by:

  • Customs inspections or holds

  • Natural disasters, pandemics, or extreme weather

  • Strikes or carrier disruptions

  • Public holidays in the country of origin or destination

In such cases, we will do our best to keep you informed and find an appropriate resolution.

12. Contact Us

For any questions about your shipment:

📧 contact.hangify@gmail.com
🕐 Response time: within 2 business days

HANGIFY — Smart Hangers, Smarter Closets.